Privacy Policy

Introduction

Zenturr ("Zenturr," "we," "our," or "us") provides a landscape business management platform with an integration to QuickBooks Online. TerraScape AI is the product name for the Zenturr platform; the names "TerraScape AI" and "Zenturr" refer to the same service and the same company described in this policy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use TerraScape AI (Zenturr) and our QuickBooks Online integration.

TerraScape AI (Zenturr) is operated by Zenturr AI LLC, located at 971 US Highway 202N, Branchburg, NJ, United States, which acts as the data controller for personal information described in this policy unless stated otherwise.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, password, business name.
• Business Information: Company details, service areas, employee information.
• Customer Data: Client names, addresses, contact information, service history.
• Job Information: Scheduled jobs, completed work, service details, photos, notes.
• SMS Consent Records: Records of client consent to receive text messages, opt-in/opt-out status, and message delivery logs.

Information from QuickBooks Online

When you connect your QuickBooks Online account to Zenturr, and grant us the "accounting" scope, we access and store:

• Customer Information: Customer names, email addresses, and contact details from your QuickBooks account.
• Invoice Data: Invoice IDs and sync status (for example, sent, paid, pending). We do not store invoice amounts, line items, or other detailed financial data.
• Company Information: Your QuickBooks company ID for authentication and mapping purposes.

We do not access QuickBooks Payments, Payroll, Time, or other Intuit services outside of the accounting scope.

Automatically Collected Information

• Usage Data: How you interact with our platform (features used, timestamps, basic interaction events).
• Device Information: Browser type, IP address, operating system, device identifiers.
• Cookies and Similar Technologies: Cookies and similar technologies to maintain your session, remember preferences, and improve user experience.

You can control cookies through your browser settings, but disabling them may affect core functionality.

How We Use Your Information

Legal Bases for Processing (GDPR/EU/UK users)

Where applicable law (such as GDPR or UK GDPR) requires a legal basis, we rely on:

• Performance of a Contract: To provide and operate Zenturr and the QuickBooks integration you request.
• Legitimate Interests: To secure, maintain, and improve our services, prevent fraud, and support our business operations in ways that do not override your rights and freedoms.
• Legal Obligations: To comply with accounting, tax, and other legal requirements.
• Consent: For optional features or marketing communications where consent is required. You can withdraw consent at any time through your settings or by contacting us.

Primary Uses

We use your information to:

• Service Delivery: Provide and manage your Zenturr account, landscape business operations, scheduling, and customer relationships.
• QuickBooks Integration:
  • Match Zenturr clients with QuickBooks customers.
  • Generate invoices from completed jobs.
  • Sync invoice status between platforms.
  • Prevent duplicate customer entries.
• Communication: Send service notifications, security alerts, product updates, and support messages.
• Improvement and Analytics: Analyze usage to improve performance, features, and user experience, including troubleshooting and protecting against misuse.

We do not use QuickBooks data for behavioral advertising or unrelated marketing.

QuickBooks-Specific Data Usage

We use QuickBooks data exclusively to:

• Create and send invoices for completed landscape jobs.
• Synchronize customer information to prevent duplicates.
• Track invoice status (such as sent, paid, pending).
• Map Zenturr clients to existing QuickBooks customers.

We do not:

• Store your QuickBooks financial transaction details or accounting history.
• Access data beyond what is needed for invoicing and customer matching.
• Share QuickBooks data with unrelated third parties.
• Use QuickBooks data for marketing purposes.

AI-Powered Features and Data Processing

Zenturr includes an AI-powered assistant called "Zentra" that helps you manage your landscaping business. Zentra is powered by a third-party large-language-model (LLM) provider that processes your requests to generate the assistant's responses.

Data Sent to the LLM Provider

When you interact with Zentra, the following data may be sent to our LLM provider for processing:

• Client names, phone numbers, email addresses, and physical addresses
• Job details including service types, dates, times, and revenue amounts
• Business context such as your company name, timezone, and location
• Conversation history between you and Zentra
• Employee and crew assignment information
• Invoice and billing information

How the LLM Provider Handles Your Data

Our LLM provider processes the data above solely to generate the Zentra assistant's responses in real time. The provider's storage, retention, and handling of API data are governed by its own terms of service and privacy policy. We do not sell this data, and it is not used for advertising.

AI Conversation Storage

Your conversations with Zentra are stored in our database to provide conversation continuity and to improve the AI assistant's context about your business. Conversation history is retained for the life of your account and deleted within 90 days of account closure.

Voice Receptionist

If you use the AI voice receptionist feature, phone calls are processed by Retell AI. Call recordings, transcripts, and metadata are stored in our database. Retell AI processes audio data to provide real-time call handling and transcription. For details on how Retell AI handles data, please refer to their privacy policy.

Voice Memo Transcription

When you record a voice memo or dictate a command to Zentra in the app, the audio recording is transcribed into text using OpenAI's Whisper transcription service. Only the audio recording is sent to OpenAI, solely to generate a text transcript that is returned to the app; OpenAI processes this data on our behalf and does not use it to train its models. For details, see OpenAI's privacy policy and API data-usage terms.

SMS/Text Messaging

TerraScape AI (Zenturr) enables landscaping businesses on our platform to send text messages (SMS/MMS) to their clients. When a client's phone number is provided to a business using TerraScape AI, that business may use the platform to send transactional and operational text messages on their behalf. Separately, TerraScape AI sends account-related text messages directly to business owners who create an account on terrascape.io and provide their mobile number with consent at signup, to help them set up and onboard onto the platform.

Types of messages that may be sent include:

• Appointment confirmations and reminders
• On-my-way notifications
• Job completion updates
• Invoice and payment reminders
• General business communication related to landscaping services

Consent: Text messages are only sent to individuals who have provided their phone number to the landscaping business and consented to receive text communications. Consent may be obtained verbally, in writing, or electronically through the business's client intake process.

Message Frequency: Message frequency varies based on the services provided and the communication preferences set by the landscaping business. Typically, clients receive between 1–10 messages per week depending on scheduled services.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent unless you re-subscribe.

Help: Reply HELP to any message for assistance, or contact us at support@zenturrai.com.

No Sharing of Mobile Information: We will never sell, share, rent, or distribute your mobile phone number or any information collected through SMS opt-in to third parties or affiliates for marketing or promotional purposes. This includes sharing with third-party lead generators, data brokers, or any entity not directly involved in delivering the requested messaging service. Your mobile information is used solely for the purpose of sending the text messages described in this policy.

Carriers: Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.

Data Security

We implement technical and organizational measures designed to protect your information.

• Encryption in Transit: All data transmitted between Zenturr, your browser, and QuickBooks uses HTTPS/TLS.
• OAuth 2.0: We use industry-standard OAuth 2.0 for QuickBooks authentication and never store your QuickBooks password.
• Token Management: QuickBooks access tokens are encrypted and stored securely in our database, with automatic token refresh where applicable.
• Database Security: Data is stored in secure, access-controlled PostgreSQL databases (Supabase).
• Access Controls: Access to production systems is restricted to authorized personnel with a business need.

While no system is perfectly secure, these measures are designed to reduce the risk of unauthorized access, use, or disclosure.

Data Retention

We retain information only for as long as necessary for the purposes described in this policy or as required by law.

• Account and Business Data: Retained for the life of your account and for 90 days after closure for backup, dispute, and legal compliance purposes, unless you request earlier deletion and we are not legally required to retain it.
• Customer and Job Data: Retained while your account is active so you can access history, reports, and job records, and then for 90 days after account closure.
• AI Conversation History: Retained for the life of your account and deleted within 90 days of account closure.
• SMS Message Logs: Retained for 2 years in accordance with TCPA record-keeping requirements, then permanently deleted.
• Voice Call Recordings and Transcripts: Retained while your account is active and deleted within 90 days of account closure.
• QuickBooks Tokens and Sync Metadata:
  • QuickBooks tokens and related sync metadata (such as QuickBooks Customer IDs and Invoice IDs) are stored for as long as your QuickBooks connection remains active.
  • When you disconnect QuickBooks, we permanently delete all QuickBooks-related tokens and associated sync data within a reasonable period.
• Logs and Security Data: Retained for a limited time to ensure security, troubleshoot issues, and maintain service integrity.

Data Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information.

Limited Sharing

We may share your information only in these situations:

• Service Providers (Processors):
  • Supabase Inc. — Database hosting, authentication, real-time infrastructure, and storage.
  • Large-language-model (LLM) provider — AI processing that powers the Zentra assistant. Receives business and client data to generate the assistant's responses.
  • OpenAI, L.L.C. — Audio transcription of in-app voice memos via the Whisper API. Receives voice recordings solely to return text transcripts.
  • Twilio Inc. — SMS delivery, phone number provisioning, message routing, and delivery status tracking.
  • Retell AI — Voice receptionist, automated call handling, and call transcription.
  • Stripe, Inc. — Payment processing, invoicing, and subscription billing. Receives billing and payment information to process transactions.
  • Google LLC — OAuth authentication, Google Calendar integration, and Google Routes API for route optimization (receives client addresses for routing).
  • Google Firebase Cloud Messaging & Apple Push Notification service (APNs) — Delivery of push notifications to your device. Receives device push tokens.
  • Netlify Inc. — Web application hosting and content delivery network.
  • N8N (n8n GmbH) — Workflow automation for notifications, reminders, and business process automation.
  • Email service providers (for transactional and support emails).

  These providers process data on our behalf under data protection obligations and are not permitted to use your information for their own purposes.

• QuickBooks Online API: To perform the integration functions described in this policy (invoicing, customer sync, status updates).
• Legal Requirements: When we believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, or to enforce our agreements and protect rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you where required by law.

QuickBooks data flows only between Zenturr and QuickBooks Online as part of the integration, and is not shared with other third parties for their own purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws.

Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect personal data transferred from the EEA, UK, or Switzerland. You can contact us for more information about these safeguards.

Your Rights and Choices

Your rights depend on where you live but may include:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Restriction and Objection: Request restriction of processing or object to certain processing activities (for example, based on legitimate interests).
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format where technically feasible.

You can exercise many of these rights through your Zenturr account settings, and you can also contact us using the details below.

QuickBooks-Specific Rights

You can manage Zenturr's access to your QuickBooks data in several ways:

• Disconnect: Disconnect your QuickBooks account at any time from the Billing page in your Zenturr account.
• Revoke Access in QuickBooks: Revoke Zenturr's access directly from your QuickBooks Online account's app management/connected apps settings.
• Data Deletion: When QuickBooks is disconnected, we permanently delete QuickBooks tokens and sync metadata associated with your account within a reasonable period, as described in the "Data Retention" section.

Opt-Out Options

• Marketing Emails: You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or through your account settings. We may still send you non-marketing service and security messages.
• Cookies: You can manage cookies through your browser settings; some cookies are necessary for core functionality such as authentication.

Third-Party Services

QuickBooks Online

Our integration with QuickBooks Online is additionally subject to Intuit's own terms and privacy notices:

• Intuit Privacy Policy: https://www.intuit.com/privacy/
• Intuit / QuickBooks Legal Terms: https://www.intuit.com/legal/

We only request the minimum permissions necessary (accounting scope) to:

• Read customer information.
• Create and send invoices.
• Update invoice status.

Your use of QuickBooks Online is governed by Intuit's terms with you, and Intuit's handling of your information is described in Intuit's privacy notices.

Other Integrations and Providers

• Supabase: Database and authentication services (see https://supabase.com/privacy for their privacy practices).
• Anthropic (Claude API): AI processing for the Zentra assistant (see https://www.anthropic.com/policies/privacy for their privacy practices).
• Twilio: SMS delivery and phone number services (see https://www.twilio.com/legal/privacy for their privacy practices).
• Retell AI: Voice receptionist and call transcription services.
• Google: OAuth authentication, Calendar, and Routes API (see https://policies.google.com/privacy for their privacy practices).
• Netlify: Web hosting and CDN (see https://www.netlify.com/privacy for their privacy practices).
• Additional Providers: From time to time, we may use other infrastructure, analytics, and support providers that process personal data on our behalf under data protection agreements and subject to security and confidentiality obligations.

Children's Privacy

Zenturr is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will:

• Post the updated policy with a new "Last Updated" date.
• Provide notice within the application and/or via email where appropriate.

Your continued use of Zenturr after any changes become effective means you accept the updated policy.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA, including:

• Right to know the categories and specific pieces of personal information collected, used, disclosed, or sold.
• Right to know the categories of sources and third parties with whom information is shared.
• Right to request deletion of personal information, subject to legal exceptions.
• Right to opt-out of the sale or sharing of personal information (we do not sell personal information).
• Right to non-discrimination for exercising your privacy rights.

You can exercise these rights by contacting us using the details below.

Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights:

• Email: support@zenturrai.com
• Website: https://zenturrai.com

For privacy-specific inquiries, including GDPR/CCPA/CPRA requests:

• Email: privacy@zenturrai.com

For QuickBooks integration questions:

• Visit the Billing page in your Zenturr account to review connection status or disconnect QuickBooks at any time.

QuickBooks Data Handling Summary

This Privacy Policy is designed to comply with applicable data protection laws, including GDPR and CCPA/CPRA, and with Intuit's requirements for QuickBooks Online integrations.