SMS Opt-In (Consent) Evidence
TerraNova Lawn Care LLC
This page documents how customers of TerraNova Lawn Care LLC consent to receive text messages, and what those messages contain. It is published for carrier and messaging-provider review. TerraNova Lawn Care LLC manages its client communication through TerraScape, a business-management platform operated by Zenturr AI LLC.
How customers opt in
Customers opt in directly with TerraNova Lawn Care LLC when requesting or hiring landscaping services. There are three initial opt-in paths. In every path the customer provides their own mobile number directly to TerraNova Lawn Care LLC and consents to receive service-related text messages from TerraNova Lawn Care LLC about their own requested or active services.
Path 1 — in person. A customer requests or hires landscaping services in person. The customer gives their mobile number directly to a representative of TerraNova Lawn Care LLC and verbally consents to receive text messages from TerraNova Lawn Care LLC concerning their own appointments, quotes and estimates, invoices and receipts, arrival notifications, and related service communications. The customer's provision of the number together with their verbal consent is the affirmative opt-in event.
Path 2 — by phone. A customer calls TerraNova Lawn Care LLC to request or hire landscaping services. During that conversation the customer gives their mobile number directly to the representative and verbally consents to receive text messages from TerraNova Lawn Care LLC concerning their own appointments, quotes and estimates, invoices and receipts, arrival notifications, and related service communications. The customer's provision of the number together with their verbal consent is the affirmative opt-in event.
Path 3 — the business's public service request form. A customer uses TerraNova Lawn Care LLC's public service request form to request landscaping services or an estimate. The customer voluntarily enters their mobile number in the optional phone field and submits the form after seeing the SMS disclosure printed directly beneath that field. Submitting the form with a mobile number entered is the affirmative opt-in event. The disclosure reads, with the SMS Terms and Privacy Policy linked from within it:
Optional. By entering your mobile number and submitting this form, you consent to receive service-related text messages from TerraNova Lawn Care LLC (TerraNova Landworks) about this request and any resulting appointments, estimates, invoices, receipts, and arrival notices. Consent is not a condition of purchase and is not required to request service or receive an estimate. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS Terms | Privacy Policy
Consent in all three paths is given directly to TerraNova Lawn Care LLC and applies only to service communications about the customer's own requested or active landscaping services. Mobile numbers are not obtained from purchased lists, lead brokers, data resellers, or unrelated third parties.
Consent to receive text messages is not a condition of purchase. A customer may request or purchase services without agreeing to receive text messages, and may communicate with TerraNova Lawn Care LLC through another available method.
After the customer consents, TerraNova Lawn Care LLC may send the service messages described below. Every message includes instructions to reply STOP to opt out. The first message also identifies TerraNova Lawn Care LLC as the sender and states that message frequency varies, that message and data rates may apply, and that the customer may reply STOP to opt out or HELP for help. That first-message notice reads, exactly:
(via TerraScape. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.)
So a first message might read:
TerraNova Lawn Care LLC: Your estimate is ready to view and approve here: https://terrascape.io/e/abc123 — reply with any questions. (via TerraScape. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.)
A customer who previously opted out may later resubscribe by replying START to a message from TerraNova Lawn Care LLC. START is a resubscription mechanism for a previous subscriber, not a fourth initial opt-in path.
What the customer receives
Appointment confirmations and reminders, quotes and estimates, invoices and payment receipts, arrival notifications, and replies in two-way conversations about their own service. A representative message:
TerraNova Lawn Care LLC: reminder — we’re scheduled at your property tomorrow at 9:00 AM. Reply to this message if that time no longer works. Reply STOP to opt out.
Message frequency varies with the customer’s service activity. Message and data rates may apply.
Opting out and getting help
Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message to stop all texts immediately. Reply START to resubscribe. Reply HELP (or INFO) for assistance. These keywords are answered automatically on every number TerraNova Lawn Care LLC sends from.
Policies
SMS Privacy Policy and SMS Terms & Conditions for TerraNova Lawn Care LLC.