Two-way texting, email, bulk SMS and email campaigns, all stitched to the client. Zentra drafts your texts and emails in your voice and sends them the moment you approve, one client or your whole list. The AI receptionist even picks up the calls that roll to voicemail.
Reply to Sarah's text about rescheduling, keep it warm, offer Thursday or Friday.
Reads the thread and checks your calendar
Pulls Sarah's history, last service, tags, gate code
Drafts the reply in your voice with two real openings
You hit send, text goes out, logged on her timeline
What used to be 6 minutes of scrolling and typing one-handed.
§ 01 / CAPABILITIES
One inbox, three channels.
Customers don't care if they texted you, emailed you, or called. Neither should you. Everything threads to the client.
SMS
Two-way texting from your business number
Get a real Twilio business line, included in your plan, no add-on fee. Texts route to the right client thread. Crew can text from the truck. Office sees every message in real time.
Toll-free or local 10DLC business number
Real templates: Appointment Reminder, Payment Reminder, Review Request, Spring Cleanup, more
Connect your Gmail or Outlook account. Zentra writes the email, a reply, an estimate, an invoice, and sends it the moment you approve. Every send logged for audit.
Send through Gmail, Outlook, or our SMTP
Send branded estimates & invoices inline
Zentra drafts from a one-line prompt, and sends it on your OK
Sent / failed / bounced status in history
AI VOICE
Receptionist for the calls you miss
AI answers when your phone rolls to voicemail. Two modes: message-taker or estimate-booker. Won't sound like a robot.
Picks up when calls roll to voicemail
Message-taker mode: captures call + AI summary
Estimate-booker mode: drops call onto your calendar
Everything lands on the client timeline
CAMPAIGNS
Bulk outreach that doesn't feel like spam
Tell Zentra who to reach and what to say, it drafts the SMS or email blast and, on your OK, sends it to your whole list. A service update to your weekly mowing list, a quote-season blast to last year's leaf-cleanup clients. Filter by tag, last service, balance, anything.
Every client gets an opt-in ask before they get a single marketing text. STOP and start replies are tracked automatically. The legal opt-out language is required, you can't accidentally remove it.
Per-client consent record (pending / opted-in / opted-out)
Bulk SMS only goes to opted-in clients
Customizable consent ask message
“Reply STOP to opt out” appended to every consent ask, required by law, enforced by us
§ 02 / FLOW
How a missed call actually gets handled.
Phone rings while you're on the truck. Here's what happens next.
01
PICKUP
AI receptionist picks up
When the call rolls to voicemail, the AI picks up, in your business name. Calm, warm, doesn't sound like a robot.
02
INTAKE
Asks the right questions
Name, property address, what they need (estimate, schedule change, billing question). Captures the details.
03
OUTCOME
Books or captures
In estimate-booker mode, drops the call onto your calendar. In message-taker mode, captures what they need. Escalates urgent stuff.
04
TIMELINE
Lands on the client record
AI summary of the call on the client timeline. You decide what to call back vs. let Zentra handle.
§ 03 / VS
The way most landscapers handle comms today.
PERSONAL CELL + GMAIL + “I'LL CALL THEM BACK”
Texts on your personal phone, crew can't see, can't help
Email and SMS in different apps, context lost
Calls you miss go to voicemail and die there
Bulk update? Copy-paste to 80 contacts at 9pm
Replies happen at 11pm because you forgot
Client says “I texted you” and you have no record
COMMS ON TERRASCAPE
Business number, crew + office can both see and reply
SMS, email, voice, all on the client timeline
AI receptionist picks up the calls that roll to voicemail
Filter audience, send to opted-in clients only, no manual list scrubbing